Safety is at the very heart of everything we do here at Zemcar. In a world where security can feel elusive, our team is working very hard to create a rideshare service that assures a safe ride for our children. We know your lives are busy, that keeping the weekly schedule on point for everyone in the family can seem like a herculean feat. This is why we’re dedicated to providing a service that will not only help you keep up with soccer practice and piano lessons, but also ease your mind. In fact, your peace of mind has been at the forefront of our minds through every step of the process. Here are just a few examples of how we‘re transforming rideshare services to put safety and security for families first.
Circle of Trust
The Circle of Trust builds a safe community of trusted drivers for our users to choose from. We want you to know—and have complete trust in—the person who is picking up and dropping off your kids. You can review driver bios, interview them on the telephone, or have a face-to-face chat during pickup. Once confidence builds, you can then add that driver to your innermost circle and request them when you need a ride for your loved one. You can also add family members, friends and other trusted drivers directly to your innermost circle. This support system builds gradually over time and allows you to have a reliable and caring community of people assuring the safe transport of your family.
Life is hectic—you can’t be everywhere at once. This is why we have created a mobile app that allows you to watch a live video feed of your kids during the ride. You can keep an eye on their travels while you are taking care of other important tasks throughout your day. You also have the option of following the ride on the map, in real time, until your kids arrive safely at their destination. No more wondering if they’ve made it to their appointments or if they are safe—we have taken that uncertainty and worry out of the equation. Additionally, Zemcar has customer support specialists monitoring each ride in progress on a dashboard. Our specialists are notified through geo-fencing technology if a car veers away from its designated route. A Zemcar customer-care representative can immediately contact the driver to make sure that everything is okay.
Panic Alerts and Instant Communication
Zemcar is proud to say that we have introduced an industry first: kids get their own Zemcar app! We love it when children take part in their own safety. All Zemcar apps come with a panic alert button that immediately informs customer support specialists if the rider is in distress. A Zemcar ride specialist is always on call for live help for parents, kids and drivers during the ride. We want you to feel confident that your child is protected in a variety of ways, from the beginning to the end of every ride.
We Make Sure Our Drivers Are the Best in the Industry
We consider our drivers to be a part of the Zemcar family and team. Our drivers are carefully screened and trained, and all of them have past caregiving experience. Every driver candidate is required to go through specialized Zemcar training to make sure that they embody our core principles of safety, reliability, and trust. We invest in our drivers to assure that our passengers are being transported by outstanding and caring individuals who we would trust with our own children.
Zemcar is more than a service. It is a community of dedicated parents, providers and family members who are passionate about making the rideshare experience positive, reliable, fun and safe for all. When you know that your children are safe and well taken care of, you are free to concentrate on the work, the errands, the to-do’s of everyday life that sustain your family and build a healthier and happier community.